Job Description

Position Summary 

The Box Office and Database Manager is responsible for the planning, implementation, and successfully:

• Managing the Box office, primary point of contact for the public
• Managing the database for both marketing and development
• Processing pledges and payments, and tracking all data in the database
• Creating, monitoring, and analyzing key donor data information. This includes weekly, monthly, and year over year ticketing/donations data from individuals, foundations and corporate donors.

Other significant duties and responsibilities include : 

• Manage the day-to-day ticket buying procedures, including reporting (daily, weekly, monthly), subscription, and single ticket sales.
• Lead the season building for all performances, including coordinating the creation of seating maps, determining ticket pricing, and managing subscription and individual event creation.
• Oversee and serve as the liaison between the Marcus Performing Arts Center, ticketing software company, and The Florentine Opera to ensure effective quality control of box office and front of house operations. 
• Serves as the organization's lead database administrator, ensuring that the staff is well informed of any changes and protocols regarding Archtics via Ticketmaster. Train identified staff members on using the system as your backup and to access data. Run reports, update weekly Devo and Marketing spreadsheets, and track all ticket sales, donor pledges/gifts, etc.
• With the head of Marketing, Community Engagement and Events Manager, and Development team, assist with generating consumer, donor, and foundation lists for email and mailing campaign initiatives.
• Work with the Director of Marketing to create and implement audience development plans that will cultivate new audiences and deepen the connection of existing audiences through events, bulk ticket buying, and new ticket programs. (social media, digital content and storytelling, and copywriting/editing).
• Work with the head of Marketing to create initiatives to build and retain audiences by implementing new loyalty and retention programs for both single ticket buyers and subscribers. 
• Collaborate with the head of Community Engagement to establish relationships with organizations that can benefit from our Community Circle program, to increase awareness of opera and attendance at performances. 
• Fulfill donation and community partner ticket requests (i.e., auction and gala donation requests, UPAF ticketing vouchers, merchandise). 
• As the business evolves, so may this role. These duties may change as company leadership identifies the need at any time.

Requirements : 

Technical Knowledge and Experience: Qualified candidates will have demonstrated success in ticketing and database management within a cultural institution OR a Bachelor's Degree in Marketing, Communications, Advertising, Theatre, or Arts Administration. Experience with Adobe Creative Suite and direct experience with Ticketmaster, Tessitura, Ovation Tix, or another CRM database is a plus. Solid computer skills, including Google Suite and M.S. Office products: Word, Excel, Access, and Powerpoint.

Additional knowledge skills and abilities :  

• Excellent communication in person and on the telephone to ensure customer satisfaction. Written communication skills are also critical.
• Willingness to become an expert in our shows and experiences, to steward audience selection of the right experience for them. 
• Speak as the voice of the customer for the Florentine; bring feedback from patrons to the team as needed, to ensure we are providing the best possible experiences to our customers.
• Ability to establish and maintain effective working relationships with staff, Board members, volunteers, community groups, and other related agencies. 
• This position requires independent judgment, decision-making, creativity and analysis of problems, and a high degree of diplomacy and discretion. It requires leadership and planning skills, cooperative teamwork and the ability to interact with a variety of people working on diverse levels across the organization. The ideal candidate has a high level of discernment and professionalism at all times. Adherence to industry code of ethics and donor confidentiality.
• Self-starter, able to work independently under limited supervision. Ability to plan, schedule, prioritize, coordinate, delegate, and manage multiple work activities.
• Ability to meet changing demands and adapt to frequently changing priorities. 
• Social and Digital Media experience (Facebook, Instagram, YouTube, Tik Tok) a plus. 

Additional Requirements : 

• A willingness to commit to the mission, vision, and values of the opera company. 
• Must be able to work some evenings and weekends, on occasion, at various locations/performance venues
• Physical requirements include carrying, loading/unloading display materials, and swag to events on and off-site up to 25lbs (this is a rare occasion). 
• Ability to pass a background check following state and/or federal laws, if applicable.
• As the business evolves, so may this role. These duties may change as company leadership identifies the need at any time.

Salary: 

$42,000 - $45,000

To Apply

Please email Morgan Sass at msass@florentineopera.org with your resume, three references and a cover letter.

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