Consultant Experience Manager Job at Client Resources, Inc., Omaha, NE

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  • Client Resources, Inc.
  • Omaha, NE

Job Description

Consultant Experience Manager

Client Resources Inc. (CRi) is a leading IT consulting firm serving clients across the Midwest, with a strong presence in the greater Omaha area. We are known for delivering exceptional service to our clients—and equally important, creating a positive, engaging experience for our consultants.

We are seeking a Consultant Experience Manager who is passionate about supporting people, building relationships, and creating an outstanding employee experience.

Position Summary

The Consultant Service Manager plays a key role in supporting and developing CRi’s consulting staff. This individual will focus on enhancing the overall consultant experience by providing coaching, removing obstacles, and fostering a strong, connected team environment. This role partners closely with Recruiting, Sales, and Leadership to ensure consultants are supported throughout their engagement lifecycle.

Key Responsibilities

  • Coach and mentor technical consulting staff to support performance and career growth
  • Build strong relationships with consultants and maintain regular communication
  • Conduct performance and compensation reviews
  • Set expectations and administer company policies
  • Proactively identify and resolve challenges impacting consultant success
  • Facilitate smooth transitions between client projects
  • Support and maintain consultant team structure, including team leads
  • Partner with internal teams to deliver a consistent, high-quality consultant experience
  • Plan and support consultant events and engagement initiatives
  • Serve as a culture ambassador, reinforcing CRi’s values and team environment

Key Competencies

  • Strong focus on delivering a positive employee experience
  • Excellent interpersonal and communication skills
  • High level of professionalism and customer service
  • Strong organizational and problem-solving abilities
  • Adaptability and ability to manage multiple priorities

Why CRi?

At CRi, we believe that when people feel supported, connected, and valued, they do their best work. This role is an opportunity to directly impact that experience and help shape a culture where consultants

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