Job Title: Customer Service Coordinator I
Location: Hybrid, Corning, NY 14831
Duration: 12 months contact
Work schedule: Monday-Friday, 7:30 AM-4:30 PM or 8:00 AM-5:00 PM
This is currently a hybrid role with 3 days in the office and 2 days working remotely.
Job Summary:
The Customer Service Coordinator will be the primary point of contact for internal customers and department representatives, focusing on providing professional and efficient assistance. The role involves acting as a liaison between various departments, managing conference room scheduling, processing work orders, and supporting internal events.
Key Responsibilities:
1. Customer Support: Provide exceptional service to internal customers via phone/email/Teams
2. Liaison Role: Facilitate communication between internal customers and other departments to ensure efficient resolution of inquiries.
3. Conference Room Scheduling: Manage reservations and setup requests using specialized scheduling software.
4. Work Order Management: Process and enter work orders in designated software, collaborating with service partners for timely completion.
5. Event Coordination: Assist department groups in planning and executing customer events.
6. Recordkeeping: Maintain accurate records of requests, orders, and communications.
7. Customer Service Excellence: Deliver high-quality service while adhering to company policies and standards.
Education and Experience:
o 2-year associate’s degree or work experience equivalent preferred
o Customer service or call center experience preferred
Skills:
o Desire to grow strong customer service skills, including listening skills
o Strong phone and keyboarding skills and use of general office/call center equipment
o Experience with Microsoft Office suite and general call center and work order concepts and/or systems
o Solutions oriented with strong problem-solving skills and ability to delegate or escalate appropriately
o Demonstrate good organizational skills, detailed oriented, punctual
o Professional, friendly, and positive approach to customers’ expectations and requests
o Ability to work well under pressure and remain positive
o High level of integrity and confidentiality
o Demonstrates good interpersonal skills
o Demonstrates good written and verbal communication skills
...joyfully create and deliver life transforming experiences for children with autism and their families. With a focus on best-in-class clinical quality, our passionate team fulfills our mission through excellent service provision and joyful, collaborative practices. We...
...Critical Care Intensivist (MD/DO) Position Summary The Critical Care Intensivist provides comprehensive medical management of critically ill patients in the intensive care unit. This role involves the evaluation, diagnosis, and treatment of complex, life-threatening...
...document recurring issues to drive process improvements and enhance client satisfaction Experience being in a customer facing role and excellent customer service skills Proficiency within Microsoft Office, specifically Excel Nice to Have Skills & Experience 3PL...
CICU Intensivist Job Description Houston Methodist Specialty Physician Group is seeking an enthusiastic and dedicated intensivist who is American Board of Internal Medicine certified in Critical Care, with State of Texas Medical Licensure, DEA, DPS and an interest in...
...Addictions Counselor - Licensed Clinical Social Worker LCSW/CADC Are you passionate about working with an underserved and rewarding population? Looking for a clinical role without the administrative burden, and one that offers real work-life balance? If so, read on...