Job Title: Customer Service Coordinator – Wichita, KS
Term: 24 months
JOB DESCRIPTION
Primary Responsibilities
• Perform duties related to overall customer service and account management: logistics, contract management, and customer relations
• Effectively manage a large amount of written communication and data while complying with internal and external process
• Process customer repair orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel
• Coordinate and create documentation of receipt and repair of equipment necessary to comply with federal policies and current procedures
• Utilize enterprise system (SAP or similar) to input or extract repair/material data
• Assist in interfacing with intra-company departments relative to warranty, credit, billing, etc.
• Maintain knowledge of organization and products to provide appropriate information and support to customers
• Consistently document customer service needs to identify patterns and maintain quality
• Position can require consistent movement including boxing and unboxing (up to 15 lbs)
Basic Qualifications
• HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience
• OR in the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required
• Must be a U.S. Person/Permanent Resident (Green Card holder)
• Previous experience working in a customer-facing role
• Able to communicate professionally and effectively, both in writing and verbally to internal and external customers
• Strong email and MS Office software skills
Preferred Qualifications
• SAP experience
Published Description
Contract opportunity for a Customer Service Coordinator who will play a pivotal role in supporting customers and internal operations. In this position, you will be responsible for managing customer accounts, processing repair orders, coordinating logistics, and maintaining strong relationships with both customers and internal departments. If you thrive in a dynamic environment and enjoy solving problems, we invite you to apply and help deliver exceptional service and support.
Contract Duration: 24 Months
Required Skills & Experience
HS Diploma or AA/AS degree with a minimum of 4 years of relevant experience
Previous experience working in a customer-facing role
Able to communicate professionally and effectively, both in writing and verbally to internal and external customers
Strong email and MS Office software skills
Desired Skills & Experience
SAP experience highly preferred
What You Will Be Doing
Perform duties related to overall customer service and account management including logistics, contract management, and customer relations
Effectively manage a large amount of written communication and data while complying with internal and external processes
Process customer repair orders and quotes and redirect inquiries as needed
Coordinate and document receipt and repair of equipment in compliance with procedures
Utilize SAP or similar systems to manage repair and material data
Interface with internal departments including warranty, billing, and credit teams
Maintain product and organizational knowledge to support customers effectively
Track and document customer service trends to support quality improvement
Assist with physical handling of equipment as needed (up to 15 lbs)
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