Customer Service Lead Job at Insight Global, Chicago, IL

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  • Insight Global
  • Chicago, IL

Job Description

Required Skills & Experience

3+ years of experience in a client facing role supporting fortune 100 clients Logistics background - understanding warehouse logistics and operations Experience Investigating and resolving client complaints by identifying root causes, recommending solutions, and ensuring timely follow-up Monitor and document recurring issues to drive process improvements and enhance client satisfaction Experience being in a customer facing role and excellent customer service skills Proficiency within Microsoft Office, specifically Excel

Nice to Have Skills & Experience

3PL experience

Job Description

Insight Global is seeking a Client Service Lead for one of our premier clients to sit at a new warehouse location in McCook, IL. The Client Service Lead will act as the primary point of contact with the client at a particular site and work as an intermediary for communication between the client and their operations team. They will be responsible for tracking and coordinating shipment issues to the client to ensure prompt resolution and/or delivery and be responsible for purchase order accuracy, shipment tracking and fulfillment reliability. The Client Service Lead will provide data integrity and reporting updates to leadership as requested.

Job Tags

Work at office

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