Customer Service Manager Job at Confidential, Indianapolis, IN

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  • Confidential
  • Indianapolis, IN

Job Description

We are seeking an experienced Customer Service Manager to lead customer support operations within a dynamic manufacturing environment. This position plays a critical role in ensuring seamless communication between customers, sales, and production teams while maintaining high standards of responsiveness and service reliability.

The ideal candidate is a hands-on leader who thrives in a fast-paced setting and is committed to delivering exceptional customer experiences.

Primary Responsibilities

  • Oversee day-to-day customer service operations and team performance
  • Serve as a liaison between customers, account managers, and plant leadership
  • Supervise and mentor Customer Service Representatives, providing coaching and performance feedback
  • Manage order lifecycle processes from entry through fulfillment
  • Partner with production and scheduling teams to align capacity with customer demand
  • Resolve customer inquiries, service challenges, and escalations promptly
  • Ensure accuracy in pricing, invoicing, and order documentation
  • Develop and maintain processes that improve service efficiency and communication

Qualifications & Experience

  • Minimum of 3–5 years of customer service leadership experience in a manufacturing environment
  • Direct experience in the packaging or corrugated industry required
  • Demonstrated ability to manage and develop a service-oriented team
  • Strong interpersonal skills with the ability to build relationships across departments
  • Experience with ERP or order management systems
  • Bachelor’s degree or equivalent experience preferred

Why Join Us

  • Competitive salary and comprehensive benefits
  • Stable and growing organization within the packaging industry
  • Leadership opportunity with room for advancement

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