Job Description

Are you passionate about delivering exceptional customer experiences and solving problems with empathy and efficiency? We’re looking for a Customer Experience Specialist who thrives in a fast-paced environment and is dedicated to creating meaningful interactions at every touchpoint.

In this role, you’ll be the voice of our company—supporting customers, resolving challenges, and continuously improving the journey to build lasting loyalty.

What You’ll Do

• Deliver prompt, professional support to customers via phone, email, and chat
• Resolve customer inquiries efficiently, escalating complex issues when needed
• Troubleshoot basic technical issues with a focus on first-contact resolution
• Build strong, lasting relationships by providing thoughtful and personalized service
• Maintain accurate records of customer interactions in CRM systems
• Develop a strong understanding of company products and equipment functionality
• Identify trends and recommend improvements to enhance the overall customer experience
• Collaborate with cross-functional teams to drive customer satisfaction and success

What You Bring

• 5+ years of customer service or customer experience-related experience
• Associate degree preferred (or equivalent experience)
• Excellent communication and interpersonal skills
• A high level of empathy, patience, and professionalism
• Strong problem-solving and conflict-resolution abilities
• Proven ability to multitask and manage time effectively
• Proficiency with CRM platforms and Microsoft Office Suite
• Detail-oriented mindset with a commitment to accuracy
• Ability to work both independently and collaboratively
• Adaptability and flexibility in a dynamic work environment

Why You’ll Love This Role

• Make a direct impact on customer satisfaction and loyalty
• Work cross-functionally and influence meaningful improvements
• Be part of a team that values customer-first thinking
• Grow your skills in both technical troubleshooting and relationship management

Work Environment & Requirements

• Ability to sit, stand, and move throughout the day as needed
• Comfortable using computers and handling high-volume communication
• Ability to communicate clearly over the phone and digital channels

If you’re someone who enjoys helping others, solving problems, and continuously improving experiences—we’d love to hear from you.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity.

Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law

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