Rental Counter Specialist - Tools & Party Equipment Job at House of Rental, Skokie, IL

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  • House of Rental
  • Skokie, IL

Job Description

House of Rental, a family-owned business in Skokie, IL, is looking for a dedicated Rental Counter Specialist to join our team. In this full-time role, you will be the first point of contact for customers seeking both tool and party equipment rentals. You will play a vital role in helping homeowners, contractors, and event planners find the right equipment for their projects and celebrations. House of Rental offers a supportive, team-oriented environment with opportunities for growth, making it an excellent place to build your career in customer service and equipment rentals.

Responsibilities

  • Assist walk-in and phone customers with rental inquiries and product selection
  • Guide customers in choosing tools, equipment, tents, tables, chairs, linens, and other event rental items
  • Ask questions to understand customer needs and recommend appropriate rental solutions
  • Create, modify, and close rental contracts, ensuring accurate entry of customer information
  • Verify customer identification and required documentation according to company procedures
  • Review rental rates, periods, damage waiver options, and rental policies with customers
  • Coordinate with warehouse and yard staff to confirm equipment availability
  • Explain basic equipment operation and applications to customers
  • Help prevent theft by following verification procedures
  • Maintain organized rental records and paperwork
  • Build and maintain positive relationships with contractors, homeowners, businesses, schools, and event clients
  • Keep the rental counter area clean, organized, and professional

Qualifications

  • Excellent customer service and communication skills
  • Strong problem-solving abilities
  • Ability to multitask in a fast-paced environment
  • Comfortable using computers and learning new software
  • Strong attention to detail and accuracy
  • Dependable, organized, and professional demeanor
  • Previous experience in tools, equipment, construction, landscaping, hardware stores, event rentals, hospitality, or customer service preferred
  • Knowledge of power tools, equipment, or party rental inventory is a plus

Compensation

$20.00 – $22.00 per hour

Benefits

  • Stable, year-round employment
  • Opportunities for growth and advancement
  • Friendly and supportive team environment
  • Work with a wide variety of customers and projects
  • Be part of a team that helps create successful projects, parties, and events

Job Tags

Hourly pay, Full time, For contractors

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