DVLA’s top tips for avoiding scams.

The DVLA’s top tips for avoiding scams focus on verifying the source of information, protecting personal data, and being cautious of unsolicited contact. The core advice is to always use the official government website. 

Top Tips for Staying Safe from Scams

• Only use GOV.UK: The official DVLA website is on the GOV.UK domain. Be cautious of other websites that may charge extra fees for services that are free or cheaper on the official site, or which are entirely fraudulent.
• Beware of unsolicited communication: The DVLA will never send emails or text messages asking you to confirm your bank details or personal information, or to claim a vehicle tax refund. Vehicle tax refunds are automatically processed. Do not click on any links in suspicious emails or texts.
• Protect personal information: Avoid sharing images of your driving licence, vehicle log book (V5C), or any other personal documents online or on social media. Scammers can use this information for identity theft or vehicle cloning.
• Watch out for premium rate numbers: If you need to call the DVLA, ensure the phone number is an official 0300 number, which costs the same as a standard local call. Beware of third-party websites offering connections to the contact centre via premium rate numbers.
• Look for warning signs in messages: Be wary of messages that use generic language (e.g., “Dear Sir/Madam” or “valued customer”), contain spelling mistakes, or have suspicious links with odd characters or numbers. Scammers often use pressure tactics or short deadlines to make you act quickly without thinking. 

What to Do If You Spot a Scam

• Report phishing emails: Forward any suspicious emails to the National Cyber Security Centre (NCSC) at report@phishing.gov.uk.
• Report scam texts: Forward suspicious text messages to your mobile phone provider for free on 7726.
• Report online scams: If you think you have lost money or been the victim of fraud, report it to the police via Action Fraud or by calling 0300 123 2040.
• Contact your bank immediately: If you have already provided bank details or lost money to a scammer, contact your bank straight away to block payments and receive further advice.