Job Description

LHH is seeking a Customer Service Coordinator for a fantastic Real Estate Firm in Buckhead, Atlanta, GA. This role is the frontline position who will assist customers, contractors, and visitors daily. The role will manage the main receptionist area for the Property Management Office. This is great opportunity to worked with a renowned organization.

Responsibilities:

• Provide customers with a Class A service experience with every interaction.
• Develop and maintain positive customer relations by creating and sustaining good will and by providing consistently responsive quality customer service.
• Monitor signs of customer “health” (i.e. through move-ins, move-outs, customer notices, etc.)
• Assist Property Manager with the planning and implementation of periodic customer events.
• Coordinate special customer and vendor mailings such as holiday cards and other customer notifications, including customer anniversaries, monthly calendars, and reminders of scheduled events.
• Prepare new customer packages and welcome letters.
• Fielding and returning phone calls, processing expense reports, commission payments, managing calendars, scheduling appointments, vendor relations, filing, and completion of other projects as needed.
• Ensures phones are answered in a friendly, professional manner, taking messages, or forwarding calls as necessary but answering requests directly whenever possible.
• Perform general reception duties – greet walk-in customers, visitors, vendors, and contractors, handle their needs and direct them to the appropriate staff.
• Perform clerical tasks for staff as needed, including mail and packages protocol, ordering office supplies, maintaining personal property logs.
• Maintain customer and administrative filing system and ensures all documents are properly and promptly filed.
• Maintain the insurance files for coverage required by customers and vendors.
• Provide Administrative support to Property Management staff and Engineers.
• Assist the Property Manager in implementing The Cousins Way Property Management Manual.
• Receive all incoming service requests and dispatch to the appropriate personnel.
• Update and maintain the Yardi Work Order System and Building Website.
• Be familiar with building emergency procedures manual to be able to direct customers during emergency situations.

Required or Preferred Knowledge, Skills, and Abilities:

• A high school degree or GED equivalent is required. A bachelor’s degree is preferred.

• A minimum of two years of experience in customer service in any industry is required.

• Real estate experience preferred but not required.

• Must possess excellent customer service skills.

• Strong acumen in oral and written business communications.

• Data driven individual.

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, and Access) is required.

• Yardi experience preferred.

Job Type:

• Direct Hire (Non-Exempt)
• On-SIte
• Full Time

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

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